Thank you for choosing Reactive Paws as your trusted provider of products for you and your pups.
We would like you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.

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Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website
are eligible for exchange, refund, or return.

The following categories of products are generally not eligible for the same:

Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
individual items may not be eligible for exchange.

 

Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

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Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and packaging (if applicable). 

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Refund and Shipping Charges
Replacement/Exchange:

Unless you received faulty or wrong item, you will be asked to cover postage for exchanging. Please contact us first before sending the item back.

Money Refund: We’ll return the cost of the item to the original payment method used for the
purchase.

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Partial Refund: In some cases, a partial refund may be provided if only part of the order is
returned.

Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
specific item returned.

Faulty or wrong Items

Although we strive to maintain the exceptional quality of our products , it is possible to have human errors. If this happened to you, please accept my sincerest apologies. Please contact us at info@reactivepaws.com.au or use the link below for assistant.​

 

Return Address

Reactive Paws

PO BOX 76 Toronto NSW 2283

If you have any questions about our refund and return policy, please don’t hesitate to contact
us at info@reactivepaws.com.au Your satisfaction is
our priority, and we’re here to assist you.

Thank you for choosing Reactive Paws!