Who we are
Our website address is: https://reactivepaws.com.au.
Introduction
This privacy policy explains how REACTIVE PAWS collects, uses, shares, and protects personal information when you visit or make a purchase from our online store. It applies to information collected through our website, checkout process, customer accounts, newsletters, and customer support channels.
Information we collect
- Contact and identity data: name, email address, phone number, billing and shipping addresses, and account username.
- Transactional data: order details, payment method identifiers, billing records, invoices, returns, and refunds.
- Payment information: payment card details or other payment credentials processed by our payment provider.
- Technical and usage data: IP address, device type, browser, referral source, pages visited, session timestamps, and error logs.
- Marketing and preferences: newsletter subscription status, communication preferences, and any preferences you save to your account.
- Customer support data: correspondence, feedback, and any attachments you provide when contacting us.
How we use information and who we share it with
- To process orders and transactions: we use your contact, shipping, and payment data to fulfill purchases, arrange delivery, issue receipts, and handle returns.
- To provide customer service: we use support data to respond to inquiries, resolve issues, and improve service quality.
- To communicate updates: we send order confirmations, shipping notifications, account messages, and marketing only if you consent.
- To improve our site and security: we analyze usage data to optimize the website and detect or prevent fraud and abuse.
- Service providers: we share necessary data with trusted third parties who perform services for us such as payment processors, couriers, email delivery, analytics, and hosting.
- Legal obligations and safety: we disclose information when required by law, to respond to lawful requests, or to protect rights, property, or safety.
- Business transfers: if the business is sold or merged, personal data may be transferred as part of that transaction.
Security, retention, and storage
- Security measures: we use administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, and destruction.
- Payment processing: payment card details are processed by third-party payment providers and are not stored by us unless explicitly stated.
- Data retention: we retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.
- International transfers: data may be stored or processed in countries outside your location. Where transfers occur, we use safeguards required by applicable law.
Your choices and rights
- Access and correction: you can view and update most account information in your account settings or by contacting customer support.
- Marketing preferences: you may opt out of marketing communications at any time using the unsubscribe link or account settings.
- Cookies and tracking: you can manage cookie and tracking preferences through your browser settings or our cookie consent tool if available.
- Data deletion and portability: where required by law, you may request deletion of your personal data or a copy in a portable format. We may need to retain certain information for legal or legitimate business reasons.
- How to exercise rights: contact us using the details below with your request. We may require verification before fulfilling requests.
Changes, children, and contact
- Policy changes: we may update this policy. Material changes will be posted on our website with an updated effective date.
- Children: our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected such data, we will take steps to delete it.
- Contact: for questions, requests, or privacy concerns please contact:
- Email: [email protected]
- Postal :Reactive Paws, PO BOX 76 TORONTO NSW 2283 Australia
Effective date: 1.11.2025